How do I set up my Venice payment account?

To receive payments from Venice, please follow these steps:

1. Connect a Stripe Account to Your Venice Account

• Label Account Owners/Label Account Admins:
  Log into Venice and go to Settings > Label Profile > Label Banking Info, then select Complete Stripe Onboarding.

• Payees:
  Log into Venice and go to Settings > My Profile, then select Complete Stripe Onboarding.

This process will prompt you to connect a Stripe account, enter your business or individual tax information, and provide your banking account details. You will see ‘Stripe Account Connected’ once Stripe has been successfully linked and your tax and banking information has been entered 1.

2. Verify Your Stripe Account

Stripe requires all users to verify their accounts before payouts can be processed. During onboarding, Stripe may request additional information to comply with financial regulations. To ensure your account is verified and avoid payout delays:

• Provide all requested information:
  This may include your legal name, date of birth, business details, tax ID, and a valid government-issued photo ID.

• Upload documents if prompted:
  Stripe may ask for identity verification documents or proof of address. Follow the instructions in your Stripe dashboard.

• Check your email and Stripe dashboard:
  Stripe will notify you if further action is needed. Complete any outstanding verification steps as soon as possible.

• Troubleshooting:
  If your account is not verified, you may see a banner or receive an email from Stripe. Log in to your Stripe dashboard to resolve any outstanding requirements. For more details, see Stripe’s verification guide

Note: Payments cannot be processed until your Stripe account is fully verified. If you have uploaded documents and your account still shows as unverified, contact Stripe support or Venice support for assistance.

3. Enter Split % for Each Release (Account Owners Only)

Each release must have splits entered to be paid out to the label and each payee on a track. All splits must add up to 100% for royalties to be disbursed. If you are a payee and have not received payment, please reach out to the label group to ensure your split % has been entered.

4. Payment Timing

Venice pays out all labels and payees the royalties received from DSPs in that pay period. Music platforms have various payment cycles, often 30–60 days after a release goes live, so it is normal to see a delay in payment.

If you encounter issues with Stripe onboarding or verification, please contact Venice support at payments@venice.tech.