ID Verification on the Venice Platform: Guide for Users
What is ID Verification?
ID verification is a process required to confirm your identity on the Venice platform. This ensures the security of your account and compliance with legal requirements. For individuals, verification is typically instant, while for businesses, it may take 1–3 business days.
Why is ID Verification Required?
ID verification helps protect your account from unauthorized access and ensures compliance with financial regulations. It is a crucial step in maintaining the integrity and security of the Venice platform.
How to Complete ID Verification
Initiate Verification: Log in to the Venice platform and navigate to the ID verification section.
Submit Documents: Upload the required documents, such as a government-issued ID and proof of address, through the secure portal.
Processing:
Individuals: Verification is usually instant.
Businesses: May take 1–3 business days.
Notification: You will receive a notification once your verification is approved or if additional steps are required.
Common Issues and Troubleshooting
Verification Failed: Ensure your documents are clear, valid, and match your account information. If rejected, resubmit with corrected documents.
No Verification Email: Check your spam/junk folders and confirm your email address is correct.
Device/Camera Issues: If you cannot allow camera access on your mobile device, try using a desktop and select 'Continue With Your Current Device' on the verification screen.
FAQs
General Instructions:
“To complete your ID verification, please use the verification feature within the Venice platform. Ensure all images are clear and documents are valid.”
Verification Failed:
“Your verification was not successful due to [reason]. Please resubmit your documents, ensuring they are clear, valid, and match your account information.”
Device/Camera Issue:
“If you’re unable to allow your mobile device to access the camera, please try accessing the Venice platform on a desktop. On the ‘Let’s get you verified’ screen, select ‘Continue With Your Current Device’ at the bottom. This should resolve the issue.”
Status Delay:
“ID verification is typically instant for individuals and takes 1–3 business days for business verification. If you haven’t received an update after this period, please let us know.”
Delays or Technical Issues
If you experience prolonged delays or technical issues, please contact the Venice Support team with your details and any error descriptions.
Security and Privacy
Always use the secure portal for submitting documents. Never send sensitive documents via email or outside the official Venice platform.